Subscription Questions

Account

  1. Head to your account details
  2. Edit the Email address
  3. Save changes
  4. You should now probably log out and then log in again with the new email
  1. Head to your account details
  2. Enter your current password
  3. Enter your new password and confirm it below
  4. Save changes
  5. You should now probably log out and then log in again with the new password

If you’ve signed up/in with the email + password fields, you can reset your password by doing the following:

  1. Log out from DRE (from My Account)
  2. Go to the Login page and click Login
  3. On the Login page, click the Forgot password? like shown below
  4. Follow the steps there to reset your password
  5. You will receive an email with a link to reset your password
  6. After reset, you can then log in with your new password

Forgot password

User security is a top priority. To ensure that your information remains confidential, DRE uses Auth0—a leading identity management platform trusted by companies worldwide—to manage user authentication.

Auth0 is a robust authentication and authorization platform that offers a variety of features including Single Sign-On, Multi-Factor Authentication, and social login capabilities. It is compliant with the latest security protocols, providing a secure and streamlined experience for our users.

Account social logins, or emails + passwords entered into DRE are safely stored at Auth0. They are encrypted using industry-standard encryption algorithms during transmission and storage.

Only authorized personnel have access to your account information, and even then, they do not have access to your passwords, thanks to Auth0’s secure handling of sensitive information.

iRacing credentials entered into DRE are stored offline on your PC only.

DRE doesn’t store your password on its servers.

Auth0, a leading identity management platform trusted by companies worldwide, handles all user credential storage using state-of-the-art security mechanisms, including encryption and secure transmission protocols.

Only authorized personnel have access to your account information, and even then, they do not have access to your passwords, thanks to Auth0’s secure handling of sensitive information.

iRacing credentials entered into DRE are stored offline on your PC only.

You likely created multiple DRE accounts by accident.

You should try logging out of the app and logging back in with any other email addresses you may have used.

  • Note that you must be signed in with the same email you used to make the purchase to see the subscription.
  • Note that Apple, Google, and Microsoft may have sent receipts to the email address you have associated with those services and not the email address you used to log into DRE.

If the subscription is not found in the DRE app, you should try clicking the refresh button from the Account view of the app. If that doesn’t work, try logging out, and then back in.

After you’ve logged in head to My Subscription in My Account.

Below are some things that you should try first to resolve any payment issues.

1. Please contact your bank or credit card company to verify that there are no restrictions in place for purchases made with DRE. Although you may have had no restrictions in the past, there could be some recent changes that you are unaware of.

2. Verify with your bank or credit card company that your billing address matches that within your DRE account.

3. Please make sure you are entering the correct billing information (address, card number, expiration date, CVV and postal code) when checking out or adding a new payment form.

4. Make sure that there are no special characters, such as accents, or -(dashes), or parenthesis, or + signs in the DRE checkout information, especially in the street address field.

5. In order to determine if your issue is caused by a specific browser, please see if the same thing happens when you try with another browser type (Google Chrome, Firefox or Microsoft Edge). Please uninstall/disable any unnecessary add-ons and extensions that are installed on the browser.

6. If you have attempted 5 purchases within a 30 minute period, using the same payment form, it will decline any other attempts for suspected fraud. Please wait some time before trying again or use a different payment method.

7. You can also delete all payment forms that are saved in your account and then re-enter the one you’d like to try again.

8. You can also clear your DNS cache ( https://www.technipages.com/flush-and-reset-the-dns-resolver-cache-using-ipconfig

Payment

  1. Select one of the subscription plans
  2. Sign-up or log in to your DRE account
  3. Fill out the checkout page and proceed to the purchase
  4. Once confirmed, the subscription is automatically activated.
  5. You should then log into the DRE App -> Account using the same account you used on the checkout page.
  6. The DRE app should immediately update the subscription status
  7. In case this fails, wait a minute and try again by clicking the refresh button
  8. If things still don’t work, see the Subscription FAQ

Refresh Subscription Button

The cheapest option is to go Free! You should definitely give the free tier a try before venturing deeper into your pocket.

The cheapest purchase depends on the period subscription period (monthly or yearly). The largest savings are with yearly subscriptions.

To apply a discount coupon code when getting yourself the awesome DRE race engineer and spotter, simply apply the coupon at checkout, by clicking the Have a coupon? text.

Note, that you might have to remove any existing discount codes already applied before you can enter a new coupon.

Add your discount coupon here

 

Make sure the basket / cart is empty before selecting a new subscription product.

See if you can pay with PayPal balance, Google Pay, Apple Pay, or Microsoft Pay via their respective browsers.

If you’re looking for other payment methods, like direct bank transfer, please get in touch via email

Below are some things that you should try first to resolve any payment issues.

1. Please contact your bank or credit card company to verify that there are no restrictions in place for purchases made with DRE. Although you may have had no restrictions in the past, there could be some recent changes that you are unaware of.

2. Verify with your bank or credit card company that your billing address matches that within your DRE account.

3. Please make sure you are entering the correct billing information (address, card number, expiration date, CVV and postal code) when checking out or adding a new payment form.

4. Make sure that there are no special characters, such as accents, or -(dashes), or parenthesis, or + signs in the DRE checkout information, especially in the street address field.

5. In order to determine if your issue is caused by a specific browser, please see if the same thing happens when you try with another browser type (Google Chrome, Firefox or Microsoft Edge). Please uninstall/disable any unnecessary add-ons and extensions that are installed on the browser.

6. If you have attempted 5 purchases within a 30 minute period, using the same payment form, it will decline any other attempts for suspected fraud. Please wait some time before trying again or use a different payment method.

7. You can also delete all payment forms that are saved in your account and then re-enter the one you’d like to try again.

8. You can also clear your DNS cache ( https://www.technipages.com/flush-and-reset-the-dns-resolver-cache-using-ipconfig

You can just enter your postcode. For example in Australia, this could be 3000.

All prices and payments are in USD

Tag: currency

I accept payments via PayPal

  • Credit Cards
  • PayPal balance

 

visa mastercard logo american express squared

I accept secure online credit cards (via Stripe):

  • Visa
  • Mastercard
  • American Express

 

google wallet apple pay

I accept payments with the following wallets:

If you’re looking for other payment methods, like direct bank transfer, please get in touch via email

Note: You don’t need a credit card to sign up for the Free version!

Cancelling

Totally! There’s no commitment: You can cancel the active subscription in your account

You can cancel your subscription at any time, but I cannot issue refunds for partial use of service or the amount of time left in your subscription.

You may cancel your active subscription, to which the status will change to pending cancellation.

During Trial periods, canceling a subscription will immediately cancel the subscription.

  1. Head to your account
  2. In the left menu, select Subscriptions
  3. Click View on your active subscription
  4. In the Actions area, click Cancel

The subscription will be pending cancellation (still active) until the end of the subscription period, which you paid for.

If you cancel a trial, the subscription status will change to “pending cancellation” (still active) until the end of the trial period and then cancel.

You can cancel the active subscription in your account. The subscription will be pending cancellation (still active) until the end of the subscription period, which you paid for.

General

Not in the delivered content and features. The only difference is the subscription duration.

You can subscribe to any monthly or annual subscription. Then, before the first renewal, disable the renewal and let the subscription run out. This way, you only pay once and keep the subscription active until the end of the subscription period, which you paid for.

Alternatively, to make a one-time purchase that lasts 12 months and automatically stops, get in touch via email

No. I currently do not offer this. You may mimic a one-time purchase by subscribing, and then immediately unsubscribing. This lets you keep the subscription active until the end of the period you paid for.

Alternatively, to make a one-time purchase that lasts 12 months and automatically stops, get in touch via email

Yes. You will be billed monthly or annually for the plan you purchase. You may mimic a one-time purchase by subscribing, and then immediately unsubscribing. This lets you keep the subscription active until the end of the period you paid for.

Alternatively, to make a one-time purchase that lasts 12 months and automatically stops, get in touch via email

Yes!

Apart from the Free variant, you may trial Essentials, Performance, and Ultimate subscription levels on the Annual variants

The trial period is 10 days, allowing you to race for two weekends 💪

To start a trial, simply choose one of the subscription levels on Pricing and complete the checkout.

The payment method will be stored and used when the trial period ends.

You may cancel the trial before the first payment

Tags: payment, test, try
  1. Successfully purchase a monthly or annual subscription
  2. Head back to the DRE app -> Account
  3. Make sure you’re signed in with your DRE account, that you purchased the subscription with
  4. Click the small refresh icon Wait a few seconds until the refreshed subscription status is shown.
  5. You should also hear DRE commend you for your bravery.

If there’s still no subscription in the app, please:

  1. Click the Logout button
  2. A browser window opens to tell you, you’re logged out. You can close this browser window
  3. In DRE, click Login
  4. Sign in to the account you purchased the subscription with

If it still doesn’t show the updated subscription, try restarting DRE, or reaching out

  • So you’re an existing DRE2 or DRE3 user?
  • You’ve discovered DRE 2022?
  • You might think, what’s the idea about DRE 2022 compared to my current DRE?

 

Check out this video below, where I explain what DRE 2022 is about and why I believe we need a shift:

The Best iRacing Spotter Goes Standalone - Siri for Sim-Racers

Switching

Of course.

Want to crossgrade to Essentials / Ultimate?

Want to upgrade to a yearly subscription?

Want to downgrade to a monthly subscription?

  1. Log into your my account with the account you have any DRE subscription tied to.
  2. Head to the subscription you want to up-, down- or crossgrade
  3. Click the Up- or Downgrade button
  4. Select another type of subscription
  5. Complete the checkout

The change is of course pro-rated, so you don’t pay for overlapping subscription time but carry over the remaining subscription value/time to the new subscription type.

Yes.

  1. Log into your my account with the account you have any DRE subscription tied to.
  2. Head to the subscription you want to up-, down- or crossgrade
  3. Click the Up- or Downgrade button
  4. Select another type of subscription
  5. Complete the checkout

The change is of course pro-rated, so you don’t pay for overlapping subscription time but carry over the remaining subscription value/time to the new subscription type.

If you have already purchased a monthly subscription, but would prefer a yearly subscription instead, simply follow these few steps:

  1. Log into your my account with the account you have any DRE subscription tied to.
  2. Head to the subscription you want to up-, down- or crossgrade
  3. Click the Up- or Downgrade button
  4. Select another type of subscription duration
  5. Complete the checkout

The change is of course pro-rated, so you don’t pay for overlapping subscription time but carry over the remaining subscription value/time to the new subscription type.

Make sure the basket / cart is empty before selecting a new subscription product.

Get in touch