About DRE – a service by SimFonX

  • Company: SimFonX
  • Company ID/CVR: 35601058
  • Address: Julius Bloms Gade 26 4. TV, 2200 Copenhagen N Denmark
  • Email: hello@thedigitalraceengineer.com
  • Established in 2021

 

Payment

On thedigitalraceengineer.com you can use these payment methods. The webshop does not charge extra fees for payment transactions. At thedigitalraceengineer.com we use SSL encryption from Let’s Encrypt, which provides a very high level of assurance that confidential information can not be intercepted by third parties.

See more in the Subscriptions FAQ

 

Delivery

Delivery of license keys is via confirmation email after payment authorization.

Delivery of subscriptions is after payment authorization. Refresh DRE app to reload the subscription status. See more

 

Order

On thedigitalraceengineer.com you can only order products through our webshop. If you have questions about the products, please feel free to contact us via the contact form. If you wish to receive a copy of your order confirmation you can log into the page or send us a message via the contact form.

If you regret your purchase (withdrawal):

Non-Subscription products may be refunded. You have 14 days to cancel when you shop with us.

The withdrawal period will expire 14 days after the day you;

  1. a) receive your product
  2. b) receiving the last physical good when it comes to an agreement on several items that have been ordered in one order and delivered separately
  3. c) receiving the last lot or the last part of a physical good, when it comes to an agreement on the delivery of a good, consisting of multiple lots or pieces

You must within 14 days of the receipt notify us that you want to cancel your purchase. The notification shall be given to hello@thedigitalraceengineer.com. In your message, make it clearly aware that you want to use your right of withdrawal.

You cannot simply regret the purchase by simply rejecting the reciprocation without a clear message being given to us.

 

Subscription Trials

During trials of subscriptions, you can expect one notification email about 7 days prior to the first payment.

You may cancel your trial subscription anytime, and doing it before the first payment cancels the pending payment.

 

Subscription Cancellation

You may cancel your active subscription, to which the status will change to pending cancellation.

During Trial periods, canceling a subscription will immediately cancel the subscription.

More info and how to cancel here.

 

Return

For software, there’s no reason to return anything. After notifying us, the license keys or one-time purchases will be canceled.

Subscription products cannot be returned but can be canceled, see Order above.

 

Repayment of the purchase amount

If you regret your purchase and are eligible for a refund, the amount you have paid will be paid back on the same card/payment method you used as soon as possible. Expect the money returned within a few banking days.

 

If there is something wrong with the item (warranty)

Software

Software is provided “AS IS”, without warranty of any kind, express or implied, including but not limited to the warranties of merchantability, fitness for a particular purpose, and non-infringement. In no event shall the authors or copyright holders be liable for any claim, damages, or other liability, whether in an action of contract, tort, or otherwise, arising from, out, or in connection with the software or the use or other dealing in the software.

Check out the news and updates via Discord to follow any progress on bug fixing.

Hardware

No physical products are sold in the shop at thedigitalraceengineer.com.

 

What do we do with your personal information (Privacy Policy)

To engage in an agreement with us, we need the following information:

Name

Address

Phone number

Email address

We record your personal information for the purpose of delivering goods/services to you.

Personal information registered with SimFonX is kept for five years, after which data are deleted.

When collecting personal information through our website, we ensure that it always happens with your consent, so that you are informed of exactly what information is collected and why.

The director and staff of SimFonX have access to the information recorded about you.

The person holding responsibility for the private data of SimFonX is Egil Sandfeld.

We do not store customer data encrypted.

We do not transmit encrypted customer information.

Information provided to thedigitalraceengineer.com is not disclosed or sold in any way to third parties, and we do not record any sensitive personal information.

As registered with thedigitalraceengineer.com you always have the right to object to the registration. You also have the right to inspect the information recorded about you. You acquire these rights through the Data Privacy Act and can be requested from SimFonX via e-mail hello@thedigitalraceengineer.com

See the full Privacy Policy

 

Cookies

Cookies are used today in conjunction with most websites and in many cases a necessity to deliver services on the website. See the full Cookie Policy

 

Appeal

If you wish to complain about your purchase, please contact hello@thedigitalraceengineer.com. If we fail to find a solution, you can file a complaint to the relevant boards in the area, as long as the conditions for the complaint are met.

The Danish Consumer Ombudsman

http://www.consumerombudsman.dk/About-us/complaintprocedure

Adresse: Carl Jacobsens vej 35, 2500 Valby, Denmark

E-mail: forbrugerombudsmanden@kfst.dk

Telefon: +45 41 71 51 51 (Week days CET 9-12)

 

Standard Withdrawal Form

(This form should be completed and returned if the premises of the withdrawal request is valid)

– To [here the trader’s name, geographical address and, where applicable, fax number and email address of the trader]:

– I / We (*) hereby give notice that I / We (*) want to withdraw in my / our (*) contract of sale of the following goods (*) / provision of the following services (*)

– Ordered on (*) / received on (*)

– Name of consumer (names)

– Address of consumer (address)

– Signature of consumer (s) (only if this form is notified on paper) – Date

(*) The Delete as appropriate