You likely created multiple DRE accounts by accident.
You should try logging out of the app and logging back in with any other email addresses you may have used.
- Note that you must be signed in with the same email you used to make the purchase to see the subscription.
- Note that Apple, Google, and Microsoft may have sent receipts to the email address you have associated with those services and not the email address you used to log into DRE.
If the subscription is not found in the DRE app, you should try clicking the refresh button from the Account view of the app. If that doesn’t work, try logging out, and then back in.
After you’ve logged in head to My Subscription in My Account.