I have payment issues / declined transactions

Below are some things that you should try first to resolve any payment issues.

1. Please contact your bank or credit card company to verify that there are no restrictions in place for purchases made with DRE. Although you may have had no restrictions in the past, there could be some recent changes that you are unaware of.

2. Verify with your bank or credit card company that your billing address matches that within your DRE account.

3. Please make sure you are entering the correct billing information (address, card number, expiration date, CVV and postal code) when checking out or adding a new payment form.

4. Make sure that there are no special characters, such as accents, or -(dashes), or parenthesis, or + signs in the DRE checkout information, especially in the street address field.

5. In order to determine if your issue is caused by a specific browser, please see if the same thing happens when you try with another browser type (Google Chrome, Firefox or Microsoft Edge). Please uninstall/disable any unnecessary add-ons and extensions that are installed on the browser.

6. If you have attempted 5 purchases within a 30 minute period, using the same payment form, it will decline any other attempts for suspected fraud. Please wait some time before trying again or use a different payment method.

7. You can also delete all payment forms that are saved in your account and then re-enter the one you’d like to try again.

8. You can also clear your DNS cache ( https://www.technipages.com/flush-and-reset-the-dns-resolver-cache-using-ipconfig

Latest Updates from the blog

Custom Commands Unleashed

Explore how DRE’s latest stable release, v2023.1.5 simplifies racing with multi-command custom commands, revamped controller mapping, enhanced neural voices, and more.

DRE 2023.1 is Live!

Dive into the latest DRE v2023.1 spotter for iRacing with groundbreaking features like advanced Auto Fuel, Real-Time Tire Wear estimations, and multi-language support. It’s a game-changer for iRacing enthusiasts!

Bonjour! 🥐 French Translations in DRE

Discover the exciting expansion of DRE to include French, following German and Italian! Embrace 500+ voice commands and 700+ alerts in French, enhanced through community-driven proofing. Join us in this multilingual journey, making DRE more accessible and engaging for sim-racers globally.

Undercut Racing Team Joins Forces with DRE

Explore the dynamic synergy between Undercut Racing Team and DRE – a partnership that blends cutting-edge technology with the rich legacy of sim racing, promising a thrilling future for the sport!

2023’s a Wrap! – What happened and what’s in the pipe?

Discover how DRE transformed sim racing in 2023 and get a sneak peek at groundbreaking features coming in 2024. Exciting partnerships, enhanced AI, and more – find out what’s revving up at DRE!

Real-Time Tire Wear & Health in iRacing?

DRE 2023.1 introduces a tire data feature, enhancing strategy with wear management, historical data, and real-time monitoring, adaptable to track, car, and driver.

Precise Fuel Strategy in DRE 2023.1

DRE 2023.1’s update revamps fuel strategy for racing sims. New features: improved fuel calculations, auto-fueling, multi-driver endurance race support. Adapts to driving styles, offers fuel override for precise, personalized strategies

Explore DRE Alpha Versions

Ever fancied being a tech daredevil? Dive into the quirky world of Alpha testing DRE – where brand new features and excitement live with a few bugs playing hide and seek!

Black Friday 2023 Sale

Black Friday Sale: Save big on DRE subscriptions! New users get 50% off the first year, existing subscribers enjoy 25% off on renewals. Use codes: BFNEW2023 for new sign-ups, BFRENEW2023 for renewals. Act before Nov 30th!

Wave Italy Partners Up!

DRE and Wave Italy are partnering to deliver unparalleled sim racing experiences. Leverage Wave Italy’s professional-grade hardware and DRE’s cutting-edge software for an elevated driving simulation journey.

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